Overview

As part of our ongoing expansion, Enterprise has an exciting opportunity for a Customer Assistance Representative to join our team in Dublin.

Benefits

• 25 days paid holidays a year + public holidays
• Life Assurance - 3 x Salary
• Short Term Disability
• Stakeholder Pension
• Our ‘promote from within policy’ means you can go as far as your talent will take you

Hours

• 40 hours:  Monday - Friday 8.00am to 5:00pm. 

Salary

• €27,500

Address

• Enterprise Flex-E-Rent, Bluebell Lane, Bluebell, Dublin, D12 P7FD

Training and Development

This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months. As you complete each task on the training roadmap you will mark your completion and you're understanding and competence in that area will be accredited by one of the team. There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us. Training and development will be ongoing.

About us 

Add an annual turnover of $23.9 billion to a rental and leasing fleet of over 1.8 million vehicles and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.

Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK and Ireland, while boasting one of the largest and most diverse commercial vehicle rental fleets. Join us as a Customer Assistant Representative in Dublinand be one of the people driving our growth.

Responsibilities

The role will involve building relationships and communicating with existing and prospective customers in person and via phone and email communications. The successful candidate will be tasked with a variety of responsibilities from sales and marketing to handling customer requests and will need to be a great team player.

This role offers fantastic progression opportunities via our in house training and development programmes. We encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived thirteen years ago, and have been honoured with many other awards along the way.

We are looking for an organised and proactive individual with excellent communication skills, who enjoys problem solving and working with customers and colleagues alike to ensure an exceptional customer experience. You will be able to demonstrate a keen work ethic and be looking to work in a fast paced, customer facing environment.

In return we will offer a competitive salary, a whole host of benefits and a fantastic opportunity to develop your skills and career with Enterprise – a business with over 100,000 employees worldwide.

This is a full time position working 42 hours per week Monday to Friday and alternate Saturday mornings, although applicants requiring flexible working will also be considered for this position

Qualifications

• Business standard IT skills, including Microsoft Excel & Outlook
• Excellent communication and customer care skills
• A tenacious, enthusiastic, and flexible disposition
• Experience of call handling/customer service
• Ability to manage multiple deadlines in a contact centre environment or similar customer environment
• Ability to work well as part of a team, and also on your own when required