Customer Service/Administrative Representative

Job ID 265058 Dublin, Ireland

Overview

Add an annual turnover of $22.3 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.

Our Flagship store on Kylemore Road has an exciting opportunity for a full time Customer Service and Administrative Representative.

This is an excellent opportunity for someone who is extremely organized, detail-oriented, and highly cognizant of the importance of maintaining confidentiality. 

The position is a full-time position, Monday-Friday 8am to 6pm, the role will command a salary and performance related bonuses. 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Make outgoing calls- call-back management, miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
  • Provide directions and general assistance
  • Assist with lost and found procedure
  • Notify Management of any known customer complaints or vehicle maintenance  
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
  • Responsible for office supply management

Qualifications

  • Strong Customer Service skills and at least 2 years experience 
  • Strong organisational and time management skills
  • Strong Phone handling skills 
  • Ability to work in a fast-paced environment with demonstrated ability to prioritize and juggle multiple competing tasks and demands
  • Maintain professional attitude and appearance
  • Proven ability to work well with people and in a team environment 
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