Customer Service/Administrative Representative

Job ID 265125 Dublin, Ireland

Overview

Add an annual turnover of $22.3 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.

We are looking for a Full time Customer Service Representative to join our AA In-House team based in Dublin City Centre.

This is a great opportunity for an individual who is a team player, can provide excellent customer service and take responsibility for admin duties.  

You will be contracted to work 45 per hours per week and the hours for this position will range between the hours of 08:00AM - 23:00PM, including weekends. 

Responsibilities

  • Answering incoming calls and provide information, roadside service and/or resolve customer concerns
  • Liase with our security company to organise release of vehicles
  • Arrange reservations through the branch network
  • Coordinate and follow-up with local branches

Qualifications

  • One year of customer service experience 
  • Good working knowledge of Excel and Word 
  • Good telephone manner
  • Fluent English 
  • Ability to work on their own initiative and make decisions
  • Be able to work to deadlines
  • Leaving Certificate or equivalent  

Qualified Candidates must possess the following skills/competencies:

  • Professional, diplomatic customer service skills
  • Ability to juggle multiple responsibilities and meet deadlines
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Ability to work well independently and on own initiative
  • Ability to problem solve and work with little supervision
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