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Fleet Coordinator - Dublin

Job ID 415940 Dublin, Ireland

Overview

Whether a customer needs one vehicle, one hundred or even one thousand, Enterprise Flex-E-Rent pride ourselves on building business partnerships by providing exceptional customer service. We operate the widest range of commercial vehicles for rent in the UK and Ireland have a growing fleet of over 45,000 vehicles; from small cars to heavy goods vehicles, accessible minibuses, and many more besides.

As part of our ongoing expansion, we have an exciting opportunity for a Fleet Coordinator to join our team in Dublin.


Responsibilities

The role will involve assisting customers with vehicle maintenance queries. Working alongside our team you will manage and pro-actively control unscheduled maintenance, including roadside breakdowns to ensure a high standard of customer service.

The key responsibilities for this role are:

  • To ensure the allocated customer's vehicles remain on the road with limited down time in the event of breakdown
  • To ensure compliance either within legislation or manufacturers guidelines.
  • You will be responsible for booking maintenance work onto our systems; liaising with both our branch network and vendors to ensure exceptional service delivery 
  • Offer front line customer support and advice following an enquiry
  • Ensure that repairs are solutioned in the most cost-effective manner with customer service ethos at the forefront of all you do
  • Ensuring that all invoices are processed within timeframes set
  • Incident management, meeting agreed timeframes for repairs

In return we will offer a competitive salary, a whole host of benefits and a fantastic opportunity to develop your skills and career with Enterprise – a business with over 100,000 employees worldwide.


Qualifications

  • You must have a full UK/IRE driving licence, but we do make accommodations for applicants who don’t drive due to a disability.
  • Business standard IT skills, including Microsoft Excel & Outlook
  • Excellent communication and customer care skills
  • A tenacious, enthusiastic, and flexible disposition
  • Experience of call handling/customer service
  • Ability to manage multiple deadlines in a contact centre environment
  • Ability to work well as part of a team, and also on your own when required

Location: Bluebell Lane, Bluebell, Dublin, D12 P7FD

Hours: 40 hours: Shift within Mon- Frid 8am to 5pm

Salary: €27,500


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